FAQ
Shipping
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Returns
Once your return has been delivered to our warehouse, it is inspected and processed within 10 business days. After approval, the refund is issued to your original payment method.
Orders may be returned within 14 days of delivery. Returns must be shipped within this 14-day period. Returns received after this period are not eligible for refund.
If your case requires further review, please contact our Customer Care team.
PRODUCT
Select your size and click "Size out of stock?" to receive an email notification when it becomes available.
We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will review your case and advise on the next steps.
Yes, digital gift cards are available on our website.
Select your preferred amount and complete the purchase online. The gift card will be delivered electronically by email, along with instructions on how to redeem it.
What if I receive a faulty or damaged item?
If your item arrives damaged or with a manufacturing defect, please contact our Customer Care team within 48 hours of delivery. Include your order number and clear photographs of the issue so we can review your case and advise on the next steps.
CONTACT
Our Customer Care team is available 7 days a week via email.
Email: support@lolaerose.com
We aim to respond to all enquiries within 48 hours.